Registration and User Requirements
To complete an order you must provide us with personal information including your name, address, and a valid email address. You must ensure this information is accurate and current.
By submitting your email address, you grant your express consent to us to send you direct marketing communications to the email address you provide, from which you may unsubscribe at any time. Your consent to receipt of certain communications may be implied from the use of certain functional aspects of our service, such as receiving reminders that items are in your shopping cart if you leave the page during a transaction.
You are responsible for all orders placed on your account, including for any discrepancies or errors in your order caused by you.
Orders placed by you are offers to purchase goods under the terms and conditions in this Agreement at the price specified (including delivery and other charges).
Goods in your cart are not reserved until you have completed the checkout process. Orders are only confirmed once payment is received in full.
We may reject your order, including in circumstances where we believe there may be payment fraud, where we believe the order is being purchased for resale or other non-personal use, where we become unable to ship your order, or if there has been an error in the price or product description on the Website.
You must review your order carefully before placing it. Once an order is confirmed, you are unable to cancel or change it. If you have any problems with your order, then you must go through the normal returns process outlined in this Agreement. Please note that change of mind returns are given at our absolute discretion.
In the event that we cancel or are unable to fulfill your order, we will provide a full refund of any payment received.
Price, Payment and Use of Promotional Discount/Coupon Codes
The prices of goods, delivery and other charges shown are in Australian Dollars (AUD).
All transactions are processed in Australian Dollars (AUD).
All payments must be received in full before dispatch of goods or a voucher being issued. If your payment is not received or is declined by PayPal, your bank or credit card issuer, we cannot and will not hold items against your order.
There is a limit of one promotional discount or coupon code per transaction.
Coupon “stacking” and the use of multiple coupon codes is not permitted.
We reserve the right to extend, change or cancel a promotional discount or coupon code at any time.
Supply and Delivery of Goods
Subject to this Agreement, we will supply the goods shown on your order confirmation.
We deliver products using Australia Post. Shipping costs are influenced by the weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are dispatched no later than the day following your order date. Shipping times are estimated at between 2 and 10 business days depending on your location.
We will use our best endeavors to meet stated time-frames for delivery, however any time quoted for delivery is an estimate only and the Seller shall not be liable to you or to any other person for any loss or damage howsoever arising as a result or consequence of any failure to deliver or delay in delivery.
You shall not be relieved of any obligation to accept or pay for Goods by reason of any delay in delivery.
Where you request the Seller to deliver Goods directly to another person, that person takes possession of the Goods for you as your agent, but you remain directly responsible to the Seller under these Terms and Conditions.
Goods Out of Stock
We reserve the right to notify you that goods for which you placed orders have become unavailable for reasons beyond our control. You may receive a full refund or store credit (at your election) in the event we cannot fulfil your order.
Change of Mind Returns
Running Republic has a strict Customer Return & Exchange Policy and Procedure to ensure that each item is dealt with quickly and professionally. We may, at our sole discretion, allow a return for refund, provided that the item in question is:
- A full priced, non-sale item
- Returned within 30 days of order
- Original tags must remain attached
- Not used or worn (with original tags and/or packaging)
- Not damaged in any way.
We will provide you with a refund only when we receive the returned product. You are responsible for payment of return postage on your order.
Garments purchased from a wholesale account are not eligible for return to Running Republic. These must be returned to the place of purchase.
Gifts cannot be returned by the giftee. The gifter must contact Running Republic with their relevant Order information (Name & Customer Order #)
Refunds will be permitted to the original account used at the time of purchase (the original Credit Card or PayPal Account used).
Our goods come with guarantees that cannot be excluded under Federal and State Consumer Law. You are entitled to a replacement for or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Any warranty given by us will apply in addition to other rights and remedies you may have under the law. Where applicable, you may make a claim in relation to goods that are faulty in accordance with our 12 Month Warranty Terms & Conditions.
Your Running Republic clothing and accessories are supported with a warranty on both manufacture and materials for exactly 12 months from the date of purchase
Process for Returns and Refunds
When seeking a return on a product, please contact us via email firstname.lastname@example.org. Once contacted we will assess whether your product may be returned and, where required, provide you with a Return instructions on how to return your goods, with which you must comply.
Once an item is returned we will either inspect your goods and investigate any claimed defect or, where we believe it is applicable, provide a remedy in relation to your goods. If we do not believe a remedy is applicable upon inspecting your goods (for example, where we believe the goods have been misused, or there was a failure to use in accordance with manufacturer’s instructions, used it in an abnormal way or there has been a failure to take reasonable care), we will reject your claim and return your goods to you.
Refunds will be issued using the payment method used for purchase.
We aim to process refunds and replacements within 5 days of receipt by us of the original product, however, depending on your item and the number of returns in our system, this may take longer.
We stand by our products, so you can feel confident that your purchase is covered by our 12 month warranty. We’ll get you back in your gear as quickly as possible.
Running Republic Warranty on all products is 12 months from the date of purchase.
Your Running Republic products are supported with a manufacturer’s warranty that covers seams and logos.
Warranty becomes void if you have not followed the care instructions written on the label.
Warranty is not valid for standard wear and tear.
Running Republic will not repair or replace items that have clear physical stress such as rips and split seams, or where there is clear evidence of inadequate care or treatment.
We have the right to inspect claimed damages to apparel and decide on outcome and cause of damage.
We will not be liable for any delay in performing any of our obligations under this Agreement if such delay is caused by circumstances beyond our reasonable control.
This Agreement will be governed by and interpreted in accordance with all applicable laws.
If any part of this Agreement is found to be void, unlawful or unenforceable then that part will be deemed to be severable from the balance of this Agreement and the severed part will not affect the validity and enforceability of any remaining provisions.
If we do not exercise or enforce any right or provision under this Agreement, it will not constitute a waiver of such right or provision. Any waiver of any provision under this Agreement will only be effective if it is in writing and signed by us.
How should I wash and care for my Running Republic Gear?
As a general rule:
- Machine wash in cold water with like colors on a delicates setting. It’s best to use a gentle detergent too. As with all elastomeric garments, the gentler the washing process, the more life you’ll get out of your tights.
- Do NOT Tumble dry. Hang to dry in a cool shady area away from sun.
- Do not use bleach, fabric softeners or dryer sheets
- Do not iron
When storing, we recommend placing apparel in garment bag to protect from snags and prolonged exposure from sun.